Terms and Conditions of AWA Transport Ltd

Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

“AWA Transport” means AWA Transport Ltd (Company No. 09454304), its employees, agents, and subcontractors.

“Customer” means any individual, company, or entity that engages AWA Transport for the provision of services or enters into a contract for carriage, machinery moving, storage, or any other related service.

“Goods” refers to any items, equipment, machinery, or materials that are transported, stored, handled, or otherwise managed by AWA Transport on behalf of the Customer.

“Services” means all transport, lifting, delivery, storage, machinery relocation, crane operations, window/glass removals, or any additional logistics work performed by AWA Transport for the Customer.

“Booking” refers to an agreed arrangement between the Customer and AWA Transport for the provision of Services, confirmed in writing, verbally, or through purchase order.

“Site” means any physical location where services are to be performed, including areas where vehicles load or unload, where machinery is handled, or where goods are collected or delivered.

“Special Machinery” refers to lifting equipment, cranes, forklifts, stair climbers, or any other specialist apparatus required to carry out Services safely or legally.

“Working Day” means any day other than a Saturday, Sunday, or public holiday in the United Kingdom.

“Force Majeure Event” includes any event or circumstance beyond the reasonable control of AWA Transport, including but not limited to weather conditions, strikes, accidents, illness, mechanical breakdown, government action, or natural disasters.

“Subcontractor” means any third-party individual or organisation contracted by AWA Transport to provide part or all of the Services on its behalf.

“Insurance Coverage” means the scope and limits of AWA Transport’s insurance relating to Goods in Transit, Public Liability, Employer’s Liability, Motor Fleet, products, or other business-related risks, as described in Section 13.

1. GENERAL
All bookings and services provided by AWA Transport Ltd (Company No. 09454304), a company registered in the United Kingdom and trading as 'AWA Transport,' are subject to the following Terms and Conditions. Any modifications or variations must be agreed upon in writing by a director of AWA Transport. AWA Transport does not accept any alternative terms from customers unless expressly agreed in writing. Failure to object to any terms in written confirmation does not constitute acceptance.

2. PAYMENT TERMS

For customers without pre-approved credit terms, full payment must be received at least 12 hours before the scheduled commencement of the first job.

2.1 For customers with pre-agreed credit terms, invoices must be settled within 30 days from the commencement of the first sector of any job. Should the payment due date fall on a weekend or a public holiday, the payment must be made on the last working day before the due date.

2.2 AWA Transport reserves the right to impose interest and additional charges on overdue payments. A surcharge of 5% of the total invoice amount may be applied for payments outstanding beyond 45 days. Additionally, interest will accrue at a rate of 8% per annum above the reference rate from the due date until the full payment is received. (In line with the UK Late Payment of Commercial Debts “Interest” Act 1998).

2.3 No further work will be undertaken for customers with outstanding balances unless they have pre-agreed credit terms in place with AWA Transport.

2.4 AWA Transport does not accept payments by cheque or cryptocurrency.

2.5 Punctual payment is a fundamental condition of this agreement. 

3. PRICING
Unless otherwise agreed in writing, all services are provided at the rates applicable on the date of the booking confirmation. Should a booking be amended, delayed, or suspended due to the customer's instructions, failure to provide accurate or any instructions, or any other customer-related cause, additional charges may apply.

3.1 Failure to settle payment within 30 days of job completion will result in the application of late fees and interest charges as outlined in Section 2 (Payment Terms).

3.2 Any applicable Value Added Tax (VAT) will be charged at the prevailing rate at the time of invoicing, in accordance with UK tax regulations.

4. CREDIT ACCOUNTS
Customers seeking pre-agreed credit terms must pass a credit check before an account is opened. Existing credit customers must maintain their accounts in good standing to continue receiving credit facilities. 

4.1 AWA Transport reserves the right to review and revoke credit terms at any time based on payment history or financial standing. Any changes to credit terms will be communicated in writing.

5. CANCELLATION POLICY
Cancellations must be communicated in writing to: awatransport@btinternet.com

The following charges will then apply “per vehicle”:

• 0% fee for cancellations made at least two days prior to the scheduled job.

• £500 fee per vehicle confirmed for any cancellation made after midday (12:00 PM) the working day before the scheduled booking, plus fees for any specially requested machinery and any additional costs that AWA Transport may incur. 

• 100% fee for cancellations made on the day of the scheduled job.

5.1 For any job moved/ re-scheduled after midday (12:00 PM) the working day before the scheduled booking, a £250 fee will apply. 

(plus fees for any specially requested machinery costs that AWA Transport may incur)

5.2 AWA Transport reserves the right to waive or modify cancellation charges at its sole discretion.

6. DELIVERY & SERVICE TIMELINES
All delivery times provided by AWA Transport are estimates only and do not constitute a binding commitment. While AWA Transport will make every reasonable and professional effort to provide timely services, it shall not be liable for any direct, indirect, or consequential loss or damages, including but not limited to financial losses, operational disruptions, or reputational harm, resulting from delays.

6.1 AWA Transport shall not be held responsible for delays caused by factors beyond its reasonable control, including but not limited to traffic conditions, adverse weather, mechanical failures, regulatory inspections, or force majeure events.

7. CUSTOMER RESPONSIBILITIES
The Customer is fully responsible for providing accurate information regarding site conditions, including but not limited to underground services, voids, soft ground, height restrictions, low-hanging cables, public areas, local restrictions such as parking requirements and necessary dispensations. The Customer must also ensure safe and appropriate access to the site. Any additional costs incurred due to inadequate site conditions, misdirection, or non-compliance with legal or physical restrictions will be charged to the Customer.

7.1 All required information must be submitted at least 24 hours before the scheduled work date by email to awatransport@btinternet.com.

7.2 Failure to provide accurate information within the specified timeframe may result in service delays, rescheduling fees, or additional charges.

8. BREAKDOWNS
In the event of a mechanical failure affecting an AWA Transport vehicle, every reasonable effort will be made to recover the scheduled work and minimise disruption to the Customer.

8.1 Where possible, work will be rescheduled in order of priority, subject to fleet availability and maintenance schedules. AWA Transport shall not be liable for delays, losses, or consequential damages resulting from mechanical failures.

9. LIABILITY AND INDEMNITY
The Customer shall fully indemnify AWA Transport against all claims for injury or damage.
9.1 AWA Transport shall not be liable for consequential losses due (but not limited to) to delays, stoppages, or unavailability of equipment.

10. CARRIAGE OF GOODS
The Customer must ensure that all goods are professionally packed, covered, and suitable for transportation. Any damages resulting from inadequate packaging fall under the responsibility of the Customer.

10.1 AWA Transport reserves the right to refuse carriage of goods  that are deemed hazardous, illegal, different from what has been pre-confirmed (in writing), or inappropriate under transport regulations.

10.2 AWA Transport assumes no liability for loss or damage arising from the handling, securing, or moving of improperly packed goods.

11. STORAGE OF GOODS
If goods cannot be delivered due to the Customer’s failure to provide accurate delivery instructions or access, AWA Transport reserves the right to place the goods into storage at the customer’s expense.
11.1 The Customer will be responsible for any additional handling, re-packing, security and transportation costs incurred. 

11.2 Storage costs vary depending on the size, quantity, and duration of storage. By booking with AWA transport, the customer accepts all costs associated with unplanned storage.

11.3 Goods will only be released from storage upon full settlement of outstanding charges.
If storage costs and associated fees remain unpaid for more than 30 days, AWA Transport reserves the right to dispose of the goods as necessary to recover outstanding costs.

12. WINDOWS AND GLASS REMOVAL
AWA Transport will assist in the removal and reinstallation of windows or glass for transportation purposes, only if the customer has confirmed this in advance of the job. 

12.1 While AWA Transport will take all reasonable precautions to prevent damage, it will not be held liable for any damage to windows, frames, flooring or glass during removal or reinstallation.

12.2 The Customer must ensure they have adequate insurance coverage for any potential damage or replacement costs associated with window or glass removal.

13. INSURANCE

AWA Transport provides insurance coverage as follows:

• Goods in Transit Insurance up to £70,000 per loss under an all-risks policy for goods transported across the UK and Europe.

• Theft-attractive goods left unattended are covered up to £50,000.

• Subcontractors are not covered under this policy. Customers must arrange their own insurance when using subcontractors.

• Employer’s Liability Insurance – Up to £10,000,000 per occurrence, unlimited during the policy period.

• Public Liability Insurance – Up to £5,000,000 per occurrence, unlimited during the policy period.

• Products Liability Insurance – Up to £5,000,000 in the aggregate per policy period.

• Passenger Liability Insurance – Unlimited coverage.

• Motor Fleet Insurance – Third-party property damage covered up to £5,000,000, subject to policy terms.

13.1 Important Notice:

Any additional insurance must be agreed upon in writing before transit. Failure to do so may result in standard cancellation fees stated in section 5. 

13.2 AWA Transport is not liable for any claims exceeding the stated policy limits, and coverage is subject to the full terms and exclusions of the insurance policy.

14. FLOORBOARDS REMOVAL & LIABILITY DISCLAIMER

If floorboards must be removed for transportation purposes, the Customer must notify AWA Transport in advance. AWA Transport is not liable for any damage to floorboards, flooring materials, or underlying surfaces. Any additional labor or materials required for removal or reinstatement will be charged to the Customer.

15. PARKING TICKETS & CUSTOMER RESPONSIBILITY

The Customer is responsible for ensuring adequate parking and delivery access at pickup and drop-off locations. If suitable parking or delivery spaces are not provided, AWA Transport reserves the right to:

• Charge the Customer for any parking fines, penalties, or additional costs incurred.

• Refuse delivery and reschedule at the Customer’s expense.

• Unload at the nearest safe location, with the Customer assuming full responsibility for further transportation.

15.1 If legal or local regulations require a parking permit, dispensation, or special access, the Customer must arrange this in advance or reimburse AWA Transport for any fees incurred.

16. BASEMENT STRUCTURAL SUPPORT & LIABILITY

The Customer must disclose in advance if the job site includes basements, underground voids, or structures that could be affected by heavy machinery, vehicles, or equipment.

16.1 The Customer is responsible for ensuring that appropriate structural reinforcement, supports, or protective measures are in place before AWA Transport’s vehicles or equipment operate in the area.

16.2 AWA Transport shall not be liable for any structural damage, subsidence, or related issues caused by heavy machinery or vehicles operating over basements or underground spaces.

16.3 If adequate reinforcement is not provided, AWA Transport reserves the right to refuse service or require an alternative access route, at the Customer’s expense.

17. MACHINE PREPARATION & FLUID DISPOSAL

The Customer is responsible for ensuring that all machinery is properly prepared for transport, including the removal of solvents, fuels, oils, and other hazardous fluids.

17.1 Any machinery containing solvents, fuels, or hazardous liquids must be drained before collection, unless otherwise agreed in writing.

17.2 AWA Transport reserves the right to refuse transport, impose additional charges, or cancel the job in full if machinery is not properly drained and prepared. In the event of cancellation, the Customer will be charged in accordance with AWA Transport’s cancellation policy (see Section 5).

17.3 The Customer shall be liable for any damages, environmental clean-up costs, or penalties resulting from the transport of improperly prepared machinery.

18. SITE PREPARATION & OBSTRUCTIONS

The Customer is responsible for ensuring that all necessary site preparations are completed before AWA Transport arrives, including but not limited to the removal of machinery, counters, partitions, pipes, or other obstructions that may hinder access or transportation.

18.1 If the required removals have not been completed prior to arrival, AWA Transport reserves the right to refuse service, delay operations, or charge additional fees for any extra time or labor required.

18.2 Machinery such as (but not limited to) boilers and dry cleaning machines must be stripped down before transportation, with all pipes on the sides and top removed, and electrics disconnected down to the barrel.

18.3 Tipping machines, including (but not limited to) boilers, must be properly prepared and reinforced before transport. Any damage resulting from tipping, including but not limited to damage to concrete bracing, electrics, or structural components, is entirely at the Customer’s risk. If these components are not removed in advance, they may break during transport, and AWA Transport accepts no liability for such damage.

18.4 If the job cannot proceed due to unremoved obstructions, full cancellation charges will apply, as per AWA Transport’s cancellation policy (see Section 5).

18.5 AWA Transport shall not be liable for any delays, additional costs, or damages resulting from the failure to remove site obstructions before arrival.

19. DANGEROUS GOODS EXCLUSIONS & CONDITIONS

AWA Transport does not accept or transport hazardous, toxic, corrosive, explosive, flammable, radioactive, or otherwise dangerous goods, as defined under UK and international transport regulations.

19.1 Customers must not attempt to ship restricted or regulated materials via AWA Transport. Any customer requiring such transport must arrange alternative services.

19.2 AWA Transport shall not be liable for any fines, damages, or losses arising from undeclared or misdeclared hazardous goods. The Customer assumes full responsibility for any legal or financial consequences resulting from the attempted shipment of such goods.

20. FORCE MAJEURE
AWA Transport is not liable for any failure or delay in service due to circumstances beyond its reasonable control, including (but not limited to) natural disasters, weather, strikes, traffic disruptions, or governmental actions.

21. GOVERNING LAW
These Terms and Conditions and any agreements relating to them shall be governed by and interpreted in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By confirming AWA Transport’s services, the Customer acknowledges and agrees to these Terms and Conditions. 

These terms apply to all services provided by AWA Transport.